Privacy Policy

Effective Date: 01/01/2025

VitoJeweles (“we”, “our”, “us”) operates an online platform that sells jewellery. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website or make a purchase:

a) Personal Information

Full name
Email address
Phone number
Shipping and billing address
Account login details (if you create an account)

b) Payment Information

Payments are processed through secure third-party payment providers. We do not store your full card details.

c) Technical Information

IP address
Browser type
Device information
Pages visited and usage behavior
Cookies and tracking data

2. How We Use Your Information

We use your information to:

Process and deliver orders
Communicate about purchases or inquiries
Provide customer support
Improve our website and shopping experience
Send promotional emails or offers (only if you opt in)
Prevent fraud and enhance security

3. Sharing of Information

We do not sell or rent your personal information.

We may share your information with:

Courier and delivery partners
Payment processors
Website hosting and technical service providers
Legal authorities if required by law

All third parties are required to keep your information secure and confidential.

4. Cookies

VitoJeweles uses cookies to enhance user experience, remember preferences, and analyze website traffic. You may disable cookies in your browser settings, but some features of the website may not function properly.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Withdraw consent for marketing communications

To exercise your rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those third-party websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@vitojewels.shop
Location: Nairobi – Kenya