Terms and Conditions

Effective Date: 01/01/2025

Welcome to VitoJeweles. These Terms and Conditions govern your use of our website and the purchase of jewellery and related products from our online platform. By accessing or using our website, you agree to be bound by these Terms.

1. Use of the Website

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian. You agree to use the website only for lawful purposes.

2. Products and Availability

VitoJeweles offers jewellery products for sale online. All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product descriptions at any time without prior notice.

Due to differences in device displays, slight variations in color or appearance may occur.

3. Pricing

All prices are listed in USD – United States Dollar. Prices may change without notice. In the event of a pricing error, we reserve the right to cancel or refuse any order placed at the incorrect price.

4. Orders and Payments

An order is confirmed only after successful payment processing. We reserve the right to refuse or cancel any order if fraud, unauthorized activity, or pricing errors are suspected.

5. Shipping and Delivery

Delivery times provided are estimates and may vary depending on location and courier services. VitoJeweles is not responsible for delays caused by third-party shipping providers once the order has been dispatched.

Risk of loss or damage passes to the customer upon delivery.

6. Returns and Refunds

Customers may request a return within 5 days of delivery, provided the item is unused, undamaged, and in its original packaging.

For hygiene reasons, certain items (such as earrings) may not be eligible for return unless defective.

Refunds will be processed after inspection and approval. Shipping costs are non-refundable unless the product was defective or incorrect.

7. Intellectual Property

All content on this website, including logos, images, product designs, text, and graphics, is the property of VitoJeweles and may not be copied, reproduced, or distributed without written permission.

8. Limitation of Liability

VitoJeweles shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the purchased product.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy.

10. Governing Law

These Terms and Conditions are governed by the laws of Kenya.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

12. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

Email: info@vitojewels.shop
Location: Nairobi – Kenya